Scenario: The Griffin can’t login to Logue’s Databases
What to do if your CHC Password is not working…
Question #1: Chestnut Hill College’s The Griffin can’t remember his login to access peer-reviewed journals from Logue Library. He knows the personal password that he created and thinks that his login is griffint@chc.edu. He continues to login until his credentials are locked.
Answer: The login for Logue Library should not contain the @chc.edu. If you use it, you will not get access. If you continue to do this, the system will block you because of the login issue.
Remember: The Griffin username is griffint combined with his password. This is the correct way to login to Logue’s databases.
Question #2: What should the Griffin do now that they are locked out of their CHC Account?
Answer:
(a) Contact the Logue Librarians at Librarians@chc.edu. They will tell him to contact the IT Dept. to get his password reset. Or they will email him a handout with instructions to reset his password himself.
(b) Contact the IT Dept. directly at WHD@chc.edu or phone (215) 248-7195